In the air and on the ground, online and on the telephone, our customers have the right to expect – to demand – respect, courtesy, fairness, and honesty from the airline they have selected for travel.

At Trans States Airlines, the only acceptable customer service experience is one in which you arrive at your intended destination safely, comfortably and on-time. When events and obstacles beyond our control, such as severe weather or Air Traffic Control delays prohibit us from achieving this standard, we strive to minimize customer inconvenience however possible.

Our 12-point Customer Commitment outlines the ways in which we strive to keep our customers feeling relaxed, respected, and rewarded both during and outside of normal flight operations.

Our Customer Commitment is a living document that is reviewed frequently and updated regularly to ensure it remains current, relevant and compelling.

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