Trans States Airlines :: About Our Airline

OUR CUSTOMER COMMITMENT

Our Commitment:

In order to mitigate inconveniences due to delay, cancellation, or irregular operations:

We will do our best to contact you in advance regarding a flight cancellation using contact information in your reservation;
We will automatically rebook you on the next available flight and will make every reasonable effort to reroute your check baggage on the same flight as you.
Upon landing, the flight crew will advise when the use of cell phones is permitted. At that time, you can call reservations for connecting flight status.
We will provide meal allowances and hotel accommodations at contract facilities, based on availability, if you are inconvenienced overnight while away from your home or destination due to a delay, misconnect or cancellation within our control. If accommodations are unavailable, we will compensate you with a transportation credit commensurate in value with the contracted hotel rate.

Trans States Airlines operates flights on behalf of United Airlines and US Airways.

Reservations or information regarding Trans States Airlines flights operating as United Express may be obtained through United Airlines by calling 800-241-6522 or via the website at www.united.com.
Reservations or information regarding Trans States Airlines flights operating as US Airways Express may be obtained through US Airways by calling 800-428-4322 or vial the website at www.usairways.com.

Our Customer Commitment

1.	Offering the lowest fare possible

2.	Notify customers of known delays, cancellations, and diversions

3.	Delivering baggage on time

4.	Allow reservations to be canceled without penalty 24 hours after the reservation is made

5.	Provide prompt ticket refunds

6.	Properly accommodating passengers with disabilities, and other passengers with special needs, including during tarmac delays

7.	Meet customers’ essential needs during lengthy tarmac delays or cancellations

8.	Treating customers who are denied boarding due to oversales with fairness and consistency in accordance with DOT Regulations and our partners' policies and procedures for determining priority

9.	Disclosing cancellation policies, frequent flyer rules, aircraft seating configuration, and lavatory availability

10.	Notifying customers about travel itinerary changes in a timely manner

11.	Ensuring responsiveness to customer complaints

12.	Provide services to mitigate inconveniences resulting from cancellations and misconnections