2. Notify customers of known delays, cancellations, and diversionsOur commitment: We will provide our partners timely information regarding delays, cancellations, and diversions so our customers will be aware of any change in their flight(s). Because we know that timely and accurate communication regarding travel interruptions is of utmost importance, we will make every effort to provide our partners and our employees with the most accurate, up-to-date information as frequently as possible. This information is linked to automated systems to deliver delays or cancellation information quickly. As soon as we become aware of a service interruption, we will relay the information to our partners so they can proactively take steps to help customers reach their intended destination with minimal interruption. We will also notify the affected station so the staff can relay timely, clear and concise information to customers in the boarding gate area. They will also update customers regarding the reason for the delay or cancellation as it becomes available. When making your reservations, providing contact information can assist in reaching you in the event a delay or cancellation becomes apparent before you leave for the airport or while you are in transit. |