Trans States Airlines :: About Our Airline

OUR CUSTOMER COMMITMENT

4. Allow reservations to be canceled without penalty for 24 hours after the reservation is made

Our Commitment:

Customers who purchase a ticket for travel on our flight(s) may cancel their reservation without penalty within 24-hours of purchase. This will allow customers to compare fares with those of other airlines. Fares and seats are subject to availability and may change at any time prior to purchase.

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Our Customer Commitment

1.	Offering the lowest fare possible

2.	Notify customers of known delays, cancellations, and diversions

3.	Delivering baggage on time

4.	Allow reservations to be canceled without penalty 24 hours after the reservation is made

5.	Provide prompt ticket refunds

6.	Properly accommodating passengers with disabilities, and other passengers with special needs, including during tarmac delays

7.	Meet customers’ essential needs during lengthy tarmac delays or cancellations

8.	Treating customers who are denied boarding due to oversales with fairness and consistency in accordance with DOT Regulations and our partners' policies and procedures for determining priority

9.	Disclosing cancellation policies, frequent flyer rules, aircraft seating configuration, and lavatory availability

10.	Notifying customers about travel itinerary changes in a timely manner

11.	Ensuring responsiveness to customer complaints

12.	Provide services to mitigate inconveniences resulting from cancellations and misconnections