Trans States Airlines :: About Our Airline

OUR CUSTOMER COMMITMENT

6. Properly accommodating passengers with disabilities, and other passengers with special needs, including during tarmac delays

Our Commitment:

Accommodating the special needs, including individuals with disabilities and unaccompanied minors, is a top priority at Trans States Airlines. We conduct ongoing training for employees who work in customer contact positions to ensure all customers with special needs receive the level of service they deserve and should expect.

When booking your reservations, please notify the reservations agent of any special needs you have or, if booking online, select your special needs requirements when you reserve your travel. This will alert employees of your needs so they can better assist you when you travel.

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Our Customer Commitment

1.	Offering the lowest fare possible

2.	Notify customers of known delays, cancellations, and diversions

3.	Delivering baggage on time

4.	Allow reservations to be canceled without penalty 24 hours after the reservation is made

5.	Provide prompt ticket refunds

6.	Properly accommodating passengers with disabilities, and other passengers with special needs, including during tarmac delays

7.	Meet customers’ essential needs during lengthy tarmac delays or cancellations

8.	Treating customers who are denied boarding due to oversales with fairness and consistency in accordance with DOT Regulations and our partners' policies and procedures for determining priority

9.	Disclosing cancellation policies, frequent flyer rules, aircraft seating configuration, and lavatory availability

10.	Notifying customers about travel itinerary changes in a timely manner

11.	Ensuring responsiveness to customer complaints

12.	Provide services to mitigate inconveniences resulting from cancellations and misconnections