Trans States Airlines :: About Our Airline

OUR CUSTOMER COMMITMENT

7. Meet customers’ essential needs during lengthy tarmac delays or cancellations

Our Commitment:

We will provide full and timely information regarding the status of a flight if there is an extreme delay after you have boarded and after the plane has landed. If safety and security conditions allow, we will provide for your essential needs such as food, potable water, operable lavatory facilities, and access to medical treatment. For additional information, see our partners Contingency Plan for Lengthy Tarmac Delays at www.united.com or www.usairways.com.

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Our Customer Commitment

1.	Offering the lowest fare possible

2.	Notify customers of known delays, cancellations, and diversions

3.	Delivering baggage on time

4.	Allow reservations to be canceled without penalty 24 hours after the reservation is made

5.	Provide prompt ticket refunds

6.	Properly accommodating passengers with disabilities, and other passengers with special needs, including during tarmac delays

7.	Meet customers’ essential needs during lengthy tarmac delays or cancellations

8.	Treating customers who are denied boarding due to oversales with fairness and consistency in accordance with DOT Regulations and our partners' policies and procedures for determining priority

9.	Disclosing cancellation policies, frequent flyer rules, aircraft seating configuration, and lavatory availability

10.	Notifying customers about travel itinerary changes in a timely manner

11.	Ensuring responsiveness to customer complaints

12.	Provide services to mitigate inconveniences resulting from cancellations and misconnections