Trans States Airlines :: About Our Airline

OUR CUSTOMER COMMITMENT

9. Disclosing cancellations policies, frequent flyer rules and aircraft seating configuration

Our Commitment:

Upon request, information about polices and service aspects that may be important to you are available on our partners website (www.united.com or www.usairways.com), through reservations staff and representatives at the airports. This means providing clear information about:

Cancellation Policy
Frequent Flyer Details
Aircraft Seating Configuration (and then choose aircraft type)
Lavatory Availability (and then choose aircraft type)

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Our Customer Commitment

1.	Offering the lowest fare possible

2.	Notify customers of known delays, cancellations, and diversions

3.	Delivering baggage on time

4.	Allow reservations to be canceled without penalty 24 hours after the reservation is made

5.	Provide prompt ticket refunds

6.	Properly accommodating passengers with disabilities, and other passengers with special needs, including during tarmac delays

7.	Meet customers’ essential needs during lengthy tarmac delays or cancellations

8.	Treating customers who are denied boarding due to oversales with fairness and consistency in accordance with DOT Regulations and our partners' policies and procedures for determining priority

9.	Disclosing cancellation policies, frequent flyer rules, aircraft seating configuration, and lavatory availability

10.	Notifying customers about travel itinerary changes in a timely manner

11.	Ensuring responsiveness to customer complaints

12.	Provide services to mitigate inconveniences resulting from cancellations and misconnections